Application Engineering Specialist

Job Summary

The Application Engineering Specialist works closely with product management, system engineering, and technical sales teams to understand customer needs and design, implement, and demonstrate solutions that solve specific business challenges. The role combines technical expertise with strong communication skills to deliver tailored solutions that meet both the technical and business requirements of clients.

Responsibilities:

Pre-Sales Support:

• Take full responsibility for the Configure-Price-Quote (CPQ) process, including implementation, management, and optimization.
• Collaborate with the Product management team to understand client requirements, business objectives, and technical specifications.
• Conduct product demonstrations, presentations, and proof-of-concept (POC) to showcase the product or solution's capabilities.
• Identify and address technical concerns or objections from potential clients.

Solution Design and Customization:

• Work with clients to design tailored solutions that meet their unique business and technical needs.
• Recommend appropriate products, configurations, and integrations based on the client's current infrastructure and future needs.
• Ensure solutions are scalable, secure, and optimized for the client's environment

Post-Sales Support:

• Assist with the post-sales implementation to ensure the solution is effectively deployed and meets client expectations.
• Offer training to clients on how to use the solution and provide ongoing technical support when needed.
• Gather client feedback and identify opportunities for upselling or additional support services.

Collaboration with Internal Teams:

• Work with product management, development, and customer support teams to escalate issues and enhance product offerings.
• Document customer use cases, requirements, and product configurations for internal reference and product development.

Continuous Learning and Professional Development:

• Continuously improve technical skills and knowledge of new products, services, and industry trends.
• Participate in certifications, workshops, and other training programs to stay current in the field.

Requirements:

• Bachelor's Degree in Engineering
• 4+ years in a technical, client-facing role such as application engineer, systems engineer, solutions architect, or technical consultant..
• Technical Expertise: Strong understanding of [industry-specific technology or product], cloud computing, networking, databases, and enterprise software solutions.
• Problem-Solving: Ability to understand complex customer requirements and deliver scalable, secure, and efficient solutions.
• Communication: Excellent verbal and written communication skills with the ability to present and explain technical concepts to non-technical stakeholders.
• Customer-Focused: Ability to engage with clients to understand their business and technical needs and deliver solutions that add value.
• Team Collaboration: Ability to work closely with sales, engineering, and support teams to ensure the successful delivery of solutions.
• Adaptability: Comfortable working in fast-paced environments and adapting to rapidly evolving technologies and client needs.
• High focus on customer needs
• Open minded
• Experience in quoting/proposing/ managing projects
• Organized, self-motivated and proactive
• Able to combine long term and short-term goals by setting priorities with high level directions
• Organizational skills and familiar with a decentralized environment but at the same time able to work in a team
• Ability to interact with all levels within the organization from entry level to executive
• the Fly, Integrity and Trust, Working in Teams, Communicate Effectively, Work/Life Balance.
• Travel: 25%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

About Vertiv

Vertiv is a $8.0 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ....