Alarm Coordinator

Job Title: Alarm Coordinator 

Job Location: 200 Highland Corporate Drive,Cumberland,RI,USA,02864

Schedule Hours: Monday-Friday 0730-1600 shift - hours included are 8.5 hours per day. But it is only 8 hours working and 30 min unpaid lunch 

Duration : 3 months

Pay Rate: $22.00

Position Summary

*THIS IS AN ONSITE POSITION** This individual is responsible for supporting Burglary, Fire Alarm, and Access systems for  Retail stores. Working closely with subcontractors to help support and track issues pertaining to  entities. The Alarm Special Project Coordinator position is in a fast-paced call center environment working in conjunction with  Service/Installation team on trouble shooting calls. This role provides the opportunity to learn new technologies.

Duties

• Maintains accurate record keeping of calls received.
• Maintaining alarm processing database. (Placing accounts on test and confirming signals)
• Remotely accesses alarm systems to force communications as needed.
• Handles inbound calls for all the above items.
• Must have the proven ability to:
o work under stressful situations
o actively listen and communicate effectively through clear speech and hearing
o follow instructions

Experience

• 1-2 years call center experience preferred.
• Demonstrated ability to work with a high degree of accuracy and attention to detail.
• Demonstrated ability to maintain information in the strictest confidence.
• Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality.
• Familiarity with the Internet
• Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology.

Education : High School Diploma, GED, or equivalent.