Project Manager, Professional Services

Summary The Project Manager is responsible for the maintenance of customer relationships in assigned accounts, maintaining a high level of customer service at or above expectations, and demonstrating accountability for their part in the BD Sales Process. This position manages the implementation and evaluation of MMS (Medication Management Solutions) products at customer sites through the development of timelines and facilitation and scheduling of internal and external resources. The Project Manager manages multiple implementation projects through project life cycle following standardized processes, including pre-sale activity, coordination of multidisciplinary team for product implementation, and post implementation customer follow-up. Key focus is on productivity in implementation and customer satisfaction and serves as the primary point of contact for customers during the implementation process. Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and its no small feat. It takes the imagination and passion of all of usfrom design and engineering to the manufacturing and marketing of our billions of MedTech products per yearto look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which youll be supported to learn, grow and become your best self. Become a maker of possible with us.

Purpose:

MMS Solution Deployment Project Management is responsible for managing all aspects of implementation and service projects for the MMS organization. The Project Manager collaborates with customers and leads Implementation Project Teams on planning, scheduling and execution of all deliverables within the scope of the project or program.

Overall responsibilities

The overall responsibilities of the implementation project manager include:

• Lead, facilitate, coordinate, and track day-to- day activities required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the contract

• Creation and use of project plans for assigned projects, which include clear milestones and assignment of project task responsibilities

• Successfully manage the scope of the project, including customer priorities

• Demonstrate a proactive approach to identify risks to project success; develop effective action plans for resolution

• Appropriately manage / escalate project issues or risks

• Managing customer expectations of product and services

• Providing leadership and direction for customers and BD project team

• Demonstrate effective communication skills, verbal and written, with customers, project teams and leadership

• Ensuring customer satisfaction

• Demonstrated ability of leading project teams and act as an effective team leader for all matrixed staff

• Accurately forecasting current and future quarter revenue for each assigned projects

• Use of all governance tools for all assigned projects to effectively manage all projects

• Provides constructive performance appraisal input through peer review process

Skills, Duties and Tasks particular to the job:

Project Manager

• Has responsibility of small or medium sized projects or teams

• Project scope requires minimal impact to customer workflow (single site)

• Responsible for maintaining project schedule and timeline

• Compliant with forecasting and backlog management processes

• Participates in pre-sale process for small or medium size projects

• Provides coaching, mentoring, and training for project team

• Demonstrates effective communication and engagement with customer

• Ensures complete project closure including hand off and equipment confirmation

• Demonstrates the professional and soft skills necessary to be an effective project manager

Required Qualifications

• Bachelor's degree or equivalent experience

• 3-5 years of experience in a related field or equivalent combination of education and experience

• Valid driver's license (must be at least 21 years old)

• Ability to lift a minimum of 40 lbs and perform physical tasks including pushing, pulling, stooping, and bending

• Proof of and ability to maintain current immunizations including:

  • Hepatitis B

  • Influenza (current year)

  • MMR (mumps, measles, rubella)

  • Varicella (chicken pox)

  • Annual TB/PPD (skin test)

  • Tetanus/Diphtheria/Pertussis

• Demonstrated competency in essential soft skills:

  • Negotiation skills

  • Effective interpersonal communication

  • Team leadership

  • Ability to work in matrix environments

  • Professional customer communications (verbal and written)

  • Decision-making skills

  • Building and leading effective project teams

  • Conflict resolution

Preferred Qualifications

• Project management or leadership experience

• Specific knowledge of BD business

• Knowledge of industry-recognized project management methodologies

• Understanding of implementation project governance expectations

• Experience with small to medium-sized projects or teams

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Companys receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BDs Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. Its also a place where we help each other be great, we do whats right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, youll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location USA CA - San Diego Bldg A&B Additional Locations Work Shift

At BD, we are strongly committed to investing in our associatestheir well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$87,500.00 - $144,400.00 USD Annual