Project Manager

Job#: 2082853

Job Description:
Project Manager

Location: Hybrid (Primarily Remote, Onsite as Needed - Must Reside in Ohio)

Duration: 8-10 Months

Experience Level: Senior (5+ years)

Education: Bachelor's degree in Computer Science, Business, Information Technology, or related field, or equivalent experience

Hourly: $58/hr-$63/hr
Position Summary

We are seeking a Project Manager to lead the second phase of a large-scale Enterprise Contact Center implementation. This role requires strong leadership, stakeholder engagement, and the ability to manage complex, multi-team projects in a hybrid work environment. The ideal candidate will have a proven track record in enterprise call center deployments and thrive in fast-paced, high-pressure settings.
Key Responsibilities

• Lead the implementation of an enterprise-wide contact center platform, NICE preferred.
• Manage cross-functional project teams and coordinate with multiple stakeholders.
• Maintain strong relationships with internal and external partners to ensure alignment and collaboration.
• Navigate high-pressure environments with professionalism and adaptability.
• Communicate effectively with leadership and staff to resolve issues and drive project success.
• Ensure timely delivery of project milestones and documentation in accordance with SDLC and project lifecycle standards.

Minimum Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 5+ years of formal project leadership experience across various methodologies (Agile, Waterfall, Iterative).
• 3+ years of experience with specific technologies or disciplines (e.g., telephony, networking, application development).
• Demonstrated success managing enterprise-level call center implementations, preference NICE.
• Strong communication, stakeholder management, and change management skills.
• Proficiency with project management tools (e.g., MS Project, PlanView, CA Clarity).
• Experience producing and managing formal project documentation.
• Familiarity with healthcare IT environments, especially small or critical access hospitals.

Preferred Qualifications

• PMP certification.
• Experience working in healthcare or hospital systems.

Key Competencies

• Leadership & Influence
• Relationship Management
• Planning & Organization
• Critical Thinking & Problem Solving
• Communication & Collaboration
• Conflict Resolution
• Adaptability
• Technical Acumen

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.