Technical Support Senior Engineer, Chiller

Job title: Technical Support Senior Engineer, ChillerPosition: Full-time, PermanentFunctional area: TechnicalReporting to: General managerLocation: United Kingdom, Stockley Park, UxbridgeWorking Hours: Monday to Friday - 9am - 5pm (35 hours per week, 1 hour lunch break)

Job Summary:Technical Support Senior Engineer will carry out various activities related to the support of distributors and partners in territories in charge [*]; which is related to Comfort Chiller, cooperating MHI design/aftersales section and MHIAE sales/aftersales teams and MHI factories under supervision of the section manager.

The job holder will promote new products for distributor's technical knowledge (creating presentations, organizing product seminars), and do various services for products for customers (providing service on site, commissioning of product). The Senior Engineer is required to continuously improve their comprehension of technical specification of MHI products, and then to promote MHI products. The activities include benchmarking, marketing analysis, product planning, and supporting activity of joint development with European manufacturers.[*] Europe, CIS (Commonwealth of Independent States)

Main Duties Description:

Technical support to distributors / end users / consultants

Respond to technical inquiries by e-mail or phone without any delaysInvestigate the unit troubles/claims by analyzing operation data with utilizing service toolVisit the site for commissioning / trouble shooting for end users/distributorsVisit distributors' / customers' office to provide response(s) to their inquiries/ support their activitiesCheck the drawing of projects (unit / pipe / electrical installation), setting, and check the operation dataSubmit reports for technical supports for site visitsSupport spare parts activities for the operation team to improve spare parts deliveryCalculate performance and/or cost-saving benefitsOrganize maintenance scheme

Collaborate with European manufacturers to provide solution to enhance the sales of MHI products

Maintain the collaboration with European manufactures (Water Pump, FCU, etc)Research the Sales solution/Service solution for MHI productsShare the knowledge among the business partners (System design, etc)

Register subsidy schemes / certification programs

Register products to national subsidy schemes, quality certification schemes and other country requirementsMaintain subsidy schemes / certification programsArrange and supporting random tests / factory audit accordingly as requestedResearch subsidy schemes / certification programs

Prepare MHI technical supports documents (in English and in other European languages)

Propose ideas to improve technical documents for distributorsCreate new service toolsSupport MTH design section/service section activity

Promote MHI products

Introduce of new products highlighting features and benefits.Create presentations for distributors / customersOrganize seminars for distributors / customers.Help Marketing section to create new brochures / leaflets for the territories.

Survey the market information for new products

Benchmark competitors' new products continuously and making comparisons.Survey relevant standards / regulations / directives in both EU and GB.Visit exhibitions to investigate new products / market information.Attend relevant seminars / meetings relating to heat pump industry associations.

Experience, Knowledge and Skills:

Degree in Engineering or equivalent.

Technical experience within Comfort Chiller, minimum 5 years

Fundamental understanding of water system for cooling and heating

Knowledge of heat pump and water systemsKnowledge of regulations and EU/GB directives related to boilers and/or heat pumpsKnowledge of VRF system/chiller could be beneficial

• Strong interpersonal and communications skills

Fluent English, both oral and writtenStrong communication skillsStrong problem-solving skillsMulti-taskingKnowledge of other European language(s) could be beneficial

Prioritising skillsUnderstanding of customer requirements

Has knowledge of PC (Windows, Word, Excel, PowerPoint, AutoCAD)

Create and carry out presentations.Analyse operation data of the products.

Business trips across Europe with a short notice will be required

Status to travel Europe without visa is required.

You may be required by the Company to undertake any duties within your skills and capabilities, which the Company considers necessary to meet business needs.