Senior Customer Solutions Engineer

at Rocket Software in Boise, Idaho, United States

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description Summary:

Our Enterprise Suite Professional Services Team is looking for a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers Digital Transformation.

The ideal candidate will possess deep technical skill and relevant project experience in at least one of the following focus areas:

+ Infrastructure modernization projects

+ Application modernization projects

+ Process modernization projects

The candidate will also be able to deploy fit for purpose workload in a Hybrid Cloud infrastructure, evolve from monolithic application to Cloud-Native API Microservices, and embrace an enterprise-wide DevOps discipline to deliver application faster.

Essential Duties and Responsibilities :

Provide services to customers

+ Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks.

+ Contributes to design for specific deliverables and assists in the deployment Rocket products.

+ Contribute to implement new solutions under the direction of Delivery Architects.

+ Uses and contributes to technical forums within the Rocket Enterprise Suite environment.

+ Applies own subject matter knowledge to solve a variety of common technical issues.

+ Exercises independent judgment within defined practices and procedures to determine appropriate action.

+ Communicates project status and risks to project technical lead and PM.

+ Use technical experience to give customer sound technical advice.

+ Determine if change is a product defect or enhancement before communicating to customer.

+ Participates as part of a team and maintains good relationships with team members and customers.

Expected Qualification and Soft Skills

+ 5-7 years of relevant technical experience

+ Excellent communication / customer service skills / confident telephone manner

+ Proactive and able to work under pressure

+ Experience in complex IT project implementations, customizations and or maintenance

+ Must have an analytical mind set to analyze test result and facilitate defect resolution

+ Organized and methodical, dealing with numerous tasks.

+ Fluent in written and verbal English.

Requested Technical skills

Must have Rocket Enterprise Server and Enterprise Developer ex