Technical Engineer Level II

Not Ready Important Notice About the Application Process This position offers use of our AI screening tool as part of the initial candidate review. While completing the AI screening is optional, please note: Candidates who complete the AI screening are reviewed firstdaily. We strongly encourage you to complete it promptly to ensure early consideration (first come, first served). Expect to receive a prompt from our AI screener shortly after applying. The AI screener helps us streamline the Candidate intake process, but rest assured you'll still work directly with a Masis recruiter throughout the rest of your hiring journey. Performs activities relating to network, server, workstation, Audio/video, voice and facility installation and problem resolution. Travel and overtime may be required. This position is based full time Onsite in our Hartford office. What is a Must Have? High School diploma or equivalent. Three years of customer facing end user Technology support experience. Active Driver's License (to get to and from work only) Job Description What Will You Do? Leads, plans, coordinates, and provides technical support and problem resolution for activities associated with the implementation, installation of computers, network equipment, Audio/video, servers and associated peripherals within established enterprise guidelines. Able to lead complex projects and initiatives. Applies and documents procedures for problem determination/resolution and/or installation support. Builds and maintains positive working relationships and works effectively with customers, management, Engineering partners and peers. Acts as a role model to others in support of the corporate culture. Uses strong analytical skills, and business and technical knowledge to provide operational and business support for computer systems to various internal customers. Coaches, mentors and participates in coordinating various project and support tasks with team members. Understands and adheres to policies and guidelines related to travel expense, overtime and Asset Management. Provides guidance to customers on equipment standards and expenditures. Perform other duties as assigned. What Will Our Ideal Candidate Have? Advanced knowledge of Microsoft Operating Systems and Microsoft Office products. Knowledge of MAC/iOS systems. Strong customer service skills. Strong interpersonal skills; able to work well within team environment. Effective oral and written communication skills. Demonstrates advanced knowledge of desktop/laptop configurations and operating systems; Telephony/VOIP, Audio/video and collaboration technologies; server functionality and configurations; network topology and operating systems. Able to manage/work within a team environment. Able to display professional maturity and positively represent IT. Solid leadership and project management skills. Able to manage multiple large projects while maintaining day-to-day support activities. Able to adjust priorities in a dynamic fashion to account for changes in business needs. Able to isolate and resolve hardware, software, Audio/video, facility and network infrastructure problems on workstations, servers, voice and network devices within established guidelines. Able to accurately assess and understand customer needs and works with sense of urgency to satisfy those needs within negotiated time frames. Able to interface effectively with customers and IT support partners in customer service/support situations. #MFT1 Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, age (40 or older), veteran status, disability and genetic information (including family medical history). First Name: Last Name: Email Address: Mobile Phone State Select State Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming City: ZIP/Postal Code: Upload Resume File: Upload Resume File: Attach a Resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT. With your submission, you grant us permission to store your personal information, and use it in the consideration of your inquiry. By submitting this application, you agree to our Terms of Service. People looking for jobs should not put anything here. We are uploading your application. It may take a few moments to read your resume. Please wait! Share this Post