Team Leader Customer Project Manager (m/f/d)

Join Us as Team Leader Customer Project Manager (m/f/d)For our Processing Solutions division, we are seeking an experienced functional Team Leader responsible for leading a team of customer project managers in Printworks-, Commercial- and Central Bank projects. This role ensures successful technical calculations in the offer phase and project execution with high customer satisfaction and alignment with organizational goals.

Your Responsibilities:

• Professional functional leadership of the customer project management team as an additional task to own operational activities.
• Ensuring smooth and timely execution of running opportunities and projects
• Foster a collaborative, accountable, and customer-centric team culture.
• Support team members in skill development and issue resolution.
• Monitor project performance and intervene proactively to mitigate risks and resolve escalations.
• Collaborate with Sales, Supply chain, Logistics, Product management and Support teams to ensure seamless execution.
• Responsibility for the correct implementation of collective, legal, and company regulations and/ or tools
• Full responsibility for managing own opportunities and projects in the area of banknote processing solutions for our international clients
• Continuous improvement of processes through standardization, harmonization, as well as the use of automation and digitization by optimizing existing or introducing new systems and tools
• Continuous improvement of comprehensive customer solutions with technical concepts that complement our internal portfolio (e.g., cutting and packaging systems)
• Collaboration with specialists on specifications, system layouts, drawings, process flows, and concept development
• Preparation of cost calculations for the overall concept and necessary documentation, including risk analyses, EU conformity, etc.
• Technical leadership of international project teams as the central point of contact for all project stakeholders
• Interface and conflict management between internal departments, suppliers, and customers
• Proactive communication and reporting at all internal levels and within the customer organization to ensure project success, including "lessons learned"
• Coordination of training sessions, field tests, factory acceptance tests, installation, commissioning and site acceptance tests

Your Profile:

• Completed technical university degree (e.g., mechanical engineering, electrical engineering, computer science, industrial engineering) or a comparable qualification
• 5+ years of project management experience in customer-facing environments.
• 2+ years of experience leading or mentoring project teams.
• Strong leadership and people management skills.
• Strong problem-solving and decision-making skills.
• Extensive international experience in project management of system projects
• Quick comprehension and ability to recognize complex interrelationships to implement customer requirements
• High intercultural competence and experience in leading international teams
• Solid understanding of commercial contexts, strong customer orientation, and excellent communication and negotiation skills
• Independent and structured working style, strong assertiveness, and motivation to develop new solutions
• Confident use of project management tools and SAP System
• Good command of German and excellent English skills, both written and spoken; additional languages such as Spanish or French are a plus
• Enjoyment of regular international project assignments, including willingness to travel (approx. 30%)

Your Benefits:

• Flexible working hours between 6 a.m. and 10 p.m., with the option to work remotely or on-site - and even occasionally on a Saturday instead of a weekday
• Regular, mutual, and appreciative feedback to support your personal development - and we learn from you too
• Performance-based compensation and employer-funded company pension plan
• A strong work-life balance, attractive family benefits, and a diverse company health management program
• Strong leadership growth potential mid/long-term