Project Manager (Tool Adoption)

Job Description

This individual will support the adoption of an internal AI tool across North America, with a focus on increasing usage and reducing service desk interactions. On a daily basis, they will partner with functional teams (sales, marketing, IT, field operations, HR, etc.) to drive awareness and adoption through targeted communication, training sessions, and hands-on support. They will coordinate meetings with managers and team members to walk through tool functionality, provide usage tips, and demonstrate practical applications. The role will also be responsible for developing user enablement materials such as presentations, quick-start guides, and process documentation. Additionally, they will track adoption trends, gather user feedback, and continuously refine engagement strategies to improve utilization and meet organizational goals.

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Skills and Requirements

35 years of experience in project management

Proven experience driving adoption of internal tools, platforms, or systems across large user groups

Strong communication and stakeholder engagement skills, with the ability to tailor messaging to different functional audiences (e.g., sales, marketing, IT, field teams)

Experience creating user-facing documentation such as training materials, user guides, or process manuals

Ability to coordinate and lead training sessions, workshops, and team enablement meetings

Ability to track adoption metrics and support initiatives aimed at increasing usage and reducing service desk dependency Experience supporting chatbot or AI-driven tool adoption (LLM tools, virtual assistants, etc.)

Exposure to change management frameworks or methodologies

Ability to create engaging presentations and enablement materials (PowerPoint, quick reference guides, etc.)