Field Service Engineer

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, diverse, and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

IPG Photonics is seeking a highly motivated and experienced individual to fill a critical role in the delivery of professional field service for IPG products and customers.

IPG Photonics is a global leader and innovator of fiber laser technology. Our fiber laser technology is a significant enabler for our customers to revolutionize and disrupt a range of industries, including materials processing, high-tech electronics, advanced battery technology, automotive, aerospace, medical, and defense. The IPG Laser Systems group empowers its customers with powerful, reliable, and energy-efficient solutions.

Responsibilities

• Perform installation, commissioning, troubleshooting, repair, and preventative maintenance of IPG laser systems

• Serve as escalation point for complex technical issues beyond standard service procedures

• Interface with engineering, applications, and product support teams to resolve advanced field issues

• Provide detailed service documentation and feedback to support continuous product improvement

• Support customers during critical downtime situations to minimize production impact

• Bachelors degree in Engineering (Electrical, Mechanical, Photonics, Laser Engineering, or related field) or equivalent combination of education and experience

• 5+ years of field service experience supporting lasers, photonics systems, or other sophisticated capital equipment

• Demonstrated experience troubleshooting complex system-level issues independently

• Experience interfacing directly with customers in high-pressure production environments

• Advanced problem-solving skills related to electrical, electronic, mechanical, and photonics-based systems

• Ability to diagnose system-level failures involving hardware, software, optics, and controls

• Strong technical reading, writing, and schematic interpretation skills

• Ability to interpret service data, logs, and performance metrics to determine root cause

• Exceptional customer service and communication skills with the ability to explain complex technical issues clearly

• Strong command of verbal and written English

• Proficient with Microsoft Office tools; experience with Oracle, Salesforce, or other CRM/ERP systems preferred

• Highly self-directed individual capable of working independently as well as within a cross-functional team

• Willingness to mentor and support Field Service Technicians as needed

• Perform installation, commissioning, troubleshooting, repair, and preventative maintenance of IPG laser systems

• Serve as escalation point for complex technical issues beyond standard service procedures

• Interface with engineering, applications, and product support teams to resolve advanced field issues

• Provide detailed service documentation and feedback to support continuous product improvement

• Support customers during critical downtime situations to minimize production impact

• Up to 80% travel may be required depending on customer needs

• Valid drivers license required

• Ability to lift and carry up to 50 pounds

• Ability to safely work on ladders and in industrial environments

• Ability to work extended hours and weekends when required for customer support

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