Solutions Engineer - ServiceNow

at SHI in Boise, Idaho, United States

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. Weve grown every year since, and today were proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHIs concierge approach to help them solve whats next. But the heartbeat of SHI is our employees all 7,000 of them. If you join our team, youll enjoy:

+ Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

+ Continuous professional growth and leadership opportunities.

+ Health, wellness, and financial benefits to offer peace of mind to you and your family.

+ World-class facilities and the technology you need to thrive in our offices or yours.

Job Summary

The ServiceNow Solutions Engineer partners with account teams to understand customer business challenges and design tailored ServiceNow solutions aligned with organizational objectives. This role combines expertise in ServiceNow licensing, solution design, and customer engagement to drive revenue growth, deliver compelling presentations and demonstrations, and position SHI as a trusted advisor. The Solutions Engineer collaborates closely with sales, delivery, and partner teams to accelerate deal closure and expand ServiceNow opportunities.

Role Description

+ Collaborate with account teams to evaluate and understand customer business needs, technical environments, and ServiceNow requirements.

+ Design and propose tailored ServiceNow solutions that align with customer business objectives and drive measurable outcomes.

+ Lead ServiceNow licensing analysis, optimization, and commercial strategy discussions across key workflows (e.g., ITSM , CSM , HRSD , Creator).

+ Translate licensing constructs and technical capabilities into clear business value, ROI , and cost optimization strategies.

+ Deliver compelling, business-focused ServiceNow demonstrations tailored to customer use cases and desired outcomes.

+ Build and present executive-level and technical presentations that effectively communicate SHIs value proposition.

+ Act as a trusted advisor by partnering with Account Executives to influence customer decision-making.

+ Partner with ServiceNow and SHI internal stakeholders to structure competitive, differentiated solutions and deals.

+ Manage solution pipeline by developing strategies for top prospects and supporting new business acquisition.