Microsoft Teams Voice Engineer

Microsoft Teams Voice Engineer

(Quincy, MA, 02170) | 05/29/26

Job Description

Position: Microsoft Teams Voice engineer

Location: Quincy, MA (2 Days onsite in a week)

Type/Duration: Contract (6-12 months)

Job Description:

Key Responsibilities:

Primary Administration role for all aspects Microsoft TEAMS Voice Architecture, and voice service administration,

Delivers system/user installations, maintenances, MACD,

Administration and Maintenance of DID and Toll-Free Number management

Responsible for maintaining and improving Vendor / Telecom Carrier relationship

Conducts bi-annual testing and validation of e.911 Services and compliance.

Knowledge of various Voicemail Platform administration and integration.

Maintain telecom standards, collaborate with the C&A portfolio team for IVR development, Call flow design and integration.

Defines, documents, and puts into effect telecom system configuration standards

Present/collaborate complex topics to all levels of staff

Define and deliver continuous improvement initiatives for Telecom Voice Services Business Units.

Demonstrates collaborative leadership and be the advocate for the network and voice team

Key Skills:

Strong knowledge and experience with Telecom technologies including MSFT UC TEAMS VOICE, IP Telephony, PBX. Call Reporting, Client

Strong knowledge of End User voice services. IP Phones, Sip/H.323 endpoints, CDR, Remote worker, Softphone. ATA, Audio Code.

Strong understanding of e.911 Services and configuration within UC systems, Compliance Laws.

Strong Knowledge of Microsoft Teams admin console, feature, licensing enablement and administration.

Deep knowledge in call routing methodology such as Skills, Proficiency, Hunt Groups, calling search space, CDR, call tracing, dial plan, auto attendant.

Demonstrates broad knowledge across multiple voice technologies domains, UC, CC, POTS, SIP, Client,

Strong knowledge of telecom carrier services, SIP trunking, Number Porting. MACD

Strong knowledge of PSTN connectivity, Number Administration-Porting, Assignment, Policies

Knowledge of cloud Voice system architecture and interoperability

Knowledge on IP network fundamentals and troubleshooting

Knowledge in Contact Center technology related to CCaaS environments, SIP integration.

Microsoft Teams Voice Engineer1Telecom, SIP, PBX, Trunking, Microsoft Teams Voice W2United States