Customer Engineer

Customer Engineer#26-15366

San Antonio, TX

Onsite

Job Description

OEM Vehicle Validation & Issue Troubleshooting Specialist

Onsite, M-F, 8-5 in San Antonio, TX

Primary Functions:

*Vehicle Support: Development powertrain system support and troubleshooting including hardware, software, controls and electronic systems level troubleshooting

* Issue troubleshooting and resolution: Following troubleshooting trees independently where troubleshooting trees are available or using engineering judgement to diagnose issues, working with technicians to carry out investigation & resolution, tracking issues with clear documentation of outcomes and communicating plans and outcomes with engineers, techs and customers.

*Validation support: Utilize Calterm and other engineering tools to download ECM software and calibrations (in collaboration with support from *** Columbus team), participate and support Vehicle Validation activities - collecting data, overriding engine conditions, addressing and documenting issues with regards to validation.

*Communication and documentation: utilize both existing documentation paths for issue tracking and create new communications or documentation methods based on scope of work.

The ideal candidate will have:

*Experience troubleshooting on vehicles. Those with backgrounds as a heavy duty technician or service writer/advisor would do well

*Proven success with technical problem solving

*Experience working with engines

*Past experience working for a corporation

*Ability to manage workload and prioritize tasks while maintaining effective communication and documentation

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.