Better Evidence Project Coordinator

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Global Health Delivery Project is a joint initiative of Brigham and Womens Hospital and Harvard University. Our mission is to improve the health of people everywhere by supporting clinicians at the frontlines to make better decisions and deliver value-based health care using proven approaches and evidence. We bridge the gap between evidence and real-world practice by facilitating free access to clinical decision support tools for the current and future health workforce, researching and writing case studies about what works in health care delivery, and running courses for global health professionals. We support our growing global network of health professionals to overcome critical barriers and deliver timely, high-quality, equitable, and value-based care.

In collaboration with the Senior Project Manager, the Project Coordinator will directly serve frontline healthcare practitioners in low-resource settings by responding to inquiries, reviewing incoming applications, and supporting communications and outreach. The Project Coordinator will troubleshoot and escalate issues as needed and may be requested to assist with other duties or projects as they arise. Through the role, the Project Coordinator will learn about health care settings around the world, gain insight into what it takes to run a digital global health program and scale quickly, and be part of a unique academic-corporate partnership.

Qualifications

Primary Duties and Responsibilities
Communications and Customer Service

• Respond to inquiries about the program and provide customer service to users presenting questions, feedback, or the need for troubleshooting assistance
• Assist with communication campaigns, including contacting users with updates and program messaging
• Demonstrate sound judgment and decision-making skills related to all applications, inquiries, and customer support-related communications
• Represent the Global Health Delivery Project professionally with staff , guests, donors, callers, and external visitors; greet guests, candidates, and donors

Research Support

• Support team members with requested data or searches
• Aid in preparing documents, slides, or related reports
• Perform other duties and responsibilities to support the teams mission as requested; provide cross coverage as needed

20 hours per week commitment; temporary with possibility of extension

Education
High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Project support or administrative experience 0-1 year required

Knowledge, Skills and Abilities
- Knowledgeable of basic business administrative principles and project management best practices.
- Exceptional verbal, written, and presentation skills (we may ask for a writing sample and/or administer a skills test).
- Ability to work effectively both independently and as part of a team.
- Competency in Microsoft Office Suite, Google Suite, general high digital literacy and confidence with personal computers, spreadsheets, graphics, emerging applications and database programs.
- Ability to work on tight deadlines.

- Ability to work independently and utilize strong interpersonal skills to problem-solve complex issues
- Knowledge of file management and other administrative procedures.

- Ability to handle complex and confidential information with discretion\

Preferred Qualifications
- Proven customer service and decision-making skills strongly preferred
- Ability to learn project content quickly and demonstrate professionalism
- Strong organizational and written communication skills
- Detail-oriented
- Positive, flexible, professional, and a can-do attitude
- Appreciation for global health and cross-cultural communication
- Desire to serve frontline healthcare workers in global settings

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

20 Shattuck Street

Scheduled Weekly Hours

20

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .... Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.