Retail Project Manager IV

Job Description

Lead and deliver cross-functional technology projects through full lifecycle from scoping and planning through implementation and launch.

Drive the implementation, development, and continuous improvement of retail systems including POS, ERP, CRM, AV, and in-store demo technologies.

Manage AI implementation initiatives within retail, including AI-powered customer experiences and AI-driven store operations optimization.

Own retail customer journey design projects mapping, improving, and innovating how customers interact with technology across the store experience.

Translate complex technical requirements into clear action plans, serving as the bridge between engineering, product, and retail stakeholders.

Partner cross-functionally with Retail Operations, Product Marketing, Enterprise Systems & Product, Retail Design & Implementation, Retail Finance, and Product Management to drive seamless execution.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ... learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Bachelor's degree.

5+ years of experience in project or program management within a technology, consumer electronics, Direct-to-Consumer (DTC) retail, or ultra premium hotelier environment.

Demonstrated experience managing technology implementation projects (e.g., system rollouts, platform migrations, or technology-driven process transformations).

Proven competence with project management tools (e.g., JIRA, Asana, MS Project, Wrike, or equivalent) and productivity suites (Google Workspace, Microsoft 365).

Track record of taking defined business strategy and driving it through execution to final delivery.

Ability to operate effectively in ambiguous, fast-paced environments with multiple concurrent workstreams. Experience with retail technology systems (POS, ERP, CRM, AV, or in-store demo platforms).

Exposure to AI/ML product implementation or technology innovation projects.

Background in retail operations or strong working knowledge of retail operational processes (SOPs, store workflows, frontline communications).

MBA or advanced degree.

PMP, Agile, or equivalent project/program management certification.

Demonstrated ability to leverage AI tools in daily work to boost personal and team productivity.

Experience creating store-team-facing communications (e.g., briefings, FAQs, playbooks).