eDiscovery Senior Client Services Project Manager

At Epiq, your work contributes to complex, global legal outcomes. You'll join a valuesdriven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprisewide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.

Job Description:

An EMS Project Manager (PM) will serve to be the primary point of contact and case consultant for clients interacting with Epiq EMS group on their e-discovery projects. The PM will also train and manage a team of individuals who will work together with the PM to service a particular queue of clients. The PM's duties will include serving as the primary keeper of client and project information for his or her project queue and interacting with other departments within Epiq to find and implement the best solutions for client needs.

Principal Job Responsibilities:

• Discover and interpret the needs of clients
• Consult with client on the proper methodology to achieve their goals using Iris's suite of services
• Manage EPIQ internal processes to achieve client goals by communicating with process managers in other departments to guide the overall project
• Represent EPIQ in relationships with clients and third parties involved in providing services to those clients
• Monitor the work of other Client Services (CS) team members in their efforts to meet client needs
• Report on project and team information to Regional CS Manager in order to best manage workloads and service needs throughout Epiq departments

Desired Qualifications and Skills:

• Experience with the specifications of multiple processing and hosting platforms
• Excellent written and verbal communication skills
• Strong problem-solving ability and adaptability
• Highly organized and able to manage multiple processes
• Availability to work extended hours as needed when client project loads increase
• Ability to effectively communicate complex technical solutions to non-technical audiences
• Possess excellent customer service, interpersonal and communication skills
• Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail
• Proven ability to work well in a team based environment

Education & Certifications:

• Minimum of 3 years' experience in e-discovery environment; hosting services are a significant plus
• Industry qualifications such as Relativity Certified Administrator or Relativity Certified Administrator Analytics Expert is a plus

Work Conditions:

• Available to work on-call periodically through the week and occasional weekends #LI-TP1

The Compensation range for this role is 110,000 to 130,000.00 USD annually and may be eligible for an annual bonus.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Must be authorized to work in the United States for any employer.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.