Project Manager Assistant

Reporting to the General Manager, the Project Manager Assistant (PMA) will assist in planning and directing activities of restoration projects to ensure goals are accomplished within a prescribed time frame. This includes managing the phone lines, job creation, and overseeing administrative tasks. DUTIES & RESPONSIBILITIES The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion. Scheduling

• Complete projects or assignments assigned while ensuring customer satisfaction through a timely restoration process
• Coordinate the PM's schedule, construction/repair schedules, material schedules, and communicate updates to stakeholders
• Communicate with clients and vendors as necessary to advise of projects and/or schedules updates
• Scheduling meetings and site visits for the PM to homeowners, insurance adjusters, and trades vendors

Communications

• Communicate and coordinate project activities between the PM, internal staff, crew, sub-contractors and clients
• Notify the PM of new or cancelled claims indicating dates, timelines, and details of the any losses
• Receive and respond in a timely manner to any incoming calls

Administration

• Prepare requests for quotes, purchase orders, work orders, notices of commencement, supporting documentation for cost breakdown and other documents for jobs as needed
• Manage general administrative tasks, including answering telephones, responding to emails, and maintaining organized filing systems.
• Oversee job creation, job notes, and job documentation within company systems.
• Prepare daily crew activity reports and provide updates to the Operations Manager.
• Participate in payroll process.
• Coordination of the recruitment and hiring process, onboarding process.
• Coordinate and distribute communication for customer-related work (e.g., clients, adjusters, insurance representatives).
• Ensure the smooth flow of administrative support for field and office operations.
• Maintain WHMIS training records and ensure relevant staff certifications are up to date.
• Collaborate with the Operations Manager to plan and coordinate training schedules.
• Initiate and update client records, including, creating files for all quote claims, maintaining client files, and ensuring all documents are scanned and accounted for.
• Become familiar with all company software usage (Restore, Xact, Symbility, Encircle,Matterport, Drytrack, etc.).
• Compile accurate job costing sheets for accounting purposes based off of estimates completed by the PM, costings sheets, and purchase orders
• Complete invoicing form in the required format and distribute in a timely manner
• Initiate and update client records, including, creating files for all quote claims, maintaining client files, and ensuring all documents are scanned and accounted for
• Document details of all other major occurrences in the scope of the project, including emergencies, structure scopes, estimates, letters to clients and adjusters, as per the PM's direction

General

• Maintain professional conduct and appearance in all client facing activities
• Establish positive rapport with clients when possible
• Provide an exceptional level of service that exceeds the expectation of the client
• Conduct all work in accordance with company safety policies
• Adherence to all company workplace policies
• Perform other duties as may be required

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Characteristic and Ability Requirements

• Ability to coordinate effectively with the PM and stakeholders involved in projects
• Effective communication skills both written and verbal
• Ability to engage clients and deliver excellent service
• Thorough decision making skills
• Highly organized, strong attention to detail and ability to multi-task
• Demonstrated sound work ethics
• Proven ability to build and maintain strong working relationships
• Flexible, adaptable and able to work effectively in a variety of settings
• Operates with honestly and integrity with a genuine desire to make valuable contributions to the team
• Works well independently and in a team environment

Educational Requirements Education Required: High School Diploma Other Education/Certification/Training preferred: n/a Work Experience Requirements Work experience required: Minimum of one (1) years of experience in a project support or related role. Experience in construction and/or restoration is preferred. Job related experience required: n/a Technical Requirements Equipment: Office Equipment (copiers, scanners, printers, faxes, etc.) Software: Knowledge and experience of MS Outlook, MS Word, MS Excel, MS Access Other: n/a Physical Requirements This position requires a low level of physical exertion. Moderate intensity of sensory effort is required. Working Conditions There is a low risk of exposure to adverse working conditions. Time will primarily be spent in an office environment during regular office hours. There may be requirements to work outside of regular hours to attend to important matters and/or work offsite occasionally. Compensation: $19.00 - $21.00 per hour

By joining ServiceMaster Restore, you'll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.