Solutions Engineer

About Emerge

Emerge is reinventing freight procurement. Transforming the $800 billion trucking industry, Emerge empowers meaningful logistics relationships through its award-winning Freight Procurement Platform.

Built by freight professionals for freight professionals, Emerge is evolving the procurement process by offering solutions that enable shippers and carriers to make more empowered, strategic decisions that are backed by real-time connectivity and AI-driven decision making.

Founded in 2017, and located in Scottsdale, Arizona, Emerge is one of the fastest-growing technology startups in the U.S.

Job Summary:

The Solutions Engineer plays a key role in delivering a seamless and impactful implementation experience for both new and existing customers. This role combines customer training, strategic consultation, and cross-functional collaboration to drive product adoption and long-term customer success. You will deliver a white-glove implementation experience marked by responsiveness, attentiveness, and strategic partnership-ensuring customers feel confident, supported, and valued from day one.

Required Skills/Abilities

Customer Relationship Management and Support

• Proven ability to manage multiple customer implementations with proactive and timely communication
• Responsible for managing end-to-end implementation activities, ensuring data accuracy and exceptional customer experience throughout onboarding
• Manage and coordinate project deliverables to ensure key milestones are achieved and timelines are met
• Build and maintain trust-based relationships with customer contacts through open, responsive, and professional interactions
• Communicate effectively across channels (calls, emails, meetings) with customers, prospective customers, and carriers
• Gather, document, and act on relevant customer feedback to improve service and identify business opportunities
• Analyze customer business activities to uncover opportunities that drive revenue growth
• Solve customer problems creatively and efficiently, including in real-time during live interactions
• Demonstrated active listening and empathy in customer communications
• Maintain composure and effectiveness while multitasking in a fast-paced, customer-centric environment

Internal Communication and Strategic Collaboration

• Work cross-functionally with product, operations, and support teams to align on customer needs and implementation progress
• Clearly articulate feedback and enhancement requests from customer experiences to internal product and engineering teams
• Present key updates (e.g., weekly pilot activity reports) to internal stakeholders and leadership to support strategic decisions
• Collaborate with internal departments to ensure smooth onboarding and ongoing customer support
• Utilize analytical thinking to interpret customer trends and share data-driven insights that inform internal planning
• Communicate customer requirements and surface opportunities for product improvements or service enhancements that support customer and business growth
• Contribute to continuous improvement of internal tools, processes, and technology by bringing a forward-thinking perspective

Technical and Tool Proficiency

• Proficient in Google Workspace and Microsoft Office tools, including Excel and Word
• Comfortable using technology to support customer experience and internal collaboration
• Ensure data quality and accuracy during configuration tasks such as user account setup
• Develop Subject Matter Expertise over time of Emerge products and technology offerings

Preferred Qualifications:

• While not required, the following qualifications are strongly preferred and will be considered a plus:
• Domain knowledge in the logistics industry
• Project Management related certifications like CAPM, PMP

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.