High-Density System Engineer (remote)

We are seeking a High-Density Thermal System Engineer to strengthen thermal technical support team for high-density applications. Leading support across mechanical, electrical, quality, monitoring, controls, and troubleshooting for high-density and liquid cooling products. The ideal candidate will possess deep expertise in thermal dynamics, demonstrate strong leadership skills, and drive continuous improvement initiatives.

RESPONSIBILITIES

* Lead the support of thermal management systems for high-density and liquid cooling applications.

* Mentor and support team members, fostering a collaborative environment and promoting technical growth within the team.

* Work closely with R&D and Offering to integrate new technologies and solutions into existing systems effectively.

* Implement best practices and innovative solutions to enhance thermal management processes and drive continuous improvement.

* Oversee implementation of upgrade/retrofit programs first article testing in the lab or at customer sites.

* Identify and resolve issues related to thermal performance, including diagnosing, and addressing problems in high-density and liquid cooling systems.

* Provide technical support across mechanical, electrical, quality, monitoring, and control systems to ensure seamless integration and performance of thermal solutions.

* Onsite travel to address escalated issues and/or attend customer meetings.

* Lead the development and maintenance of technical documentation, and support content for high-density products.

* Communicate effectively to understand customer needs, provide technical support, and resolve issues, ensuring high levels of customer satisfaction.

* Monitor industry trends and emerging technologies in thermal management and cooling systems and provide recommendations for incorporating these advancements into current processes.

* Stay abreast of HVAC and AHRI codes and standards for thermal products.

* Stay informed about new products, revisions, updates, and upgrades that may affect product operation.

QUALIFICATIONS

* Bachelor's degree in Mechanical Engineering, Thermal Engineering, Thermal Dynamics, or a related field required.

* Minimum of five years experience interacting with customers on a technical level required.

* Working knowledge of glycol and water quality is a plus.

* Experience and Knowledge of Vertiv thermal products is a plus.

* Deep expertise in thermal dynamics and proven ability to optimize complex thermal systems.

* At least 5 years of experience in thermal management, specifically with high-density and liquid cooling systems.

* Excellent writing and verbal communication skills.

* Excellent organizational and time management skills.

* Strong leadership skills with a proven ability to direct, build, and lead technical teams.

* Possess a positive attitude and flexibility in a rapidly changing environment.

* Detail oriented and self-motivated with the ability to work without direct supervision.

* Proficient PC skills including all Microsoft Office products and web-based technologies.

* Must be able to read and interpret electrical diagrams, piping drawings and blueprints.

* Strong skill sets: Customer service skills, troubleshooting skills, Safety minded, Microsoft Office and web-based technology, Mechanical aptitude.

* Interpersonal Skills, Professional, Reliable, Team Player.

PHYSICAL & ENVIRONMENTAL DEMANDS

* No special requirements

TIME TRAVEL REQUIRED

* 20% travel will be required, work flexible schedules, and maintain valid driver's license.

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