Senior Customer Engineer - Microsoft SCCM/Intune Support

Senior Customer Engineer - Microsoft SCCM/Intune Support

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the worlds best brands, today and into the future. Were solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, were the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Product Services team is the driving force behind Concentrixs transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And were proud to be recognized with awards such as "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly skilled SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on troubleshooting, request resolution, and operational support, ensuring reliable endpoint management across both on-premises and cloud-based devices.

**Key Responsibilities:**

+ Tier 3 Support: Address complex technical requests related to SCCM and Intune environments, ensuring timely resolution.

+ Proactive Review & Optimization: Analyze customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.

+ Endpoint Management & Troubleshooting:

+ SCCM: Application deployment, task sequences, driver packages, software update groups (SUGs), boundaries/boundary groups, distribution point health, and client push installation.