Director-Process Engineer / Business Analyst

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

This position is responsible for analyzing company processes and working with department leaders to develop cost containment and care delivery strategies and processes. This position will play an important role in facilitating leading-edge change by driving excellence, technology adaptation, and performance metrics management to ensure for a sustainable culture of continuous improvement, organizational competency and efficiency, and lasting change. The position will work closely with business leaders to facilitate initiatives aimed at operational efficiencies through streamlined processes, delivery of higher quality products/services, and innovations to drive operational efficiencies and customer satisfaction

Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming , Illinois; residents are not eligible.

• Partner with business leaders to identify inefficiencies and lead cross-functional efforts to improve operational performance through structured process engineering techniques
• Leads functional and business unit process exercises to identify and develop new project
• Organize project activities into manageable work efforts for team members, and determine an effective approach to completing the work, as outlined in project plan.
• Analyze complex operational challenges using data modeling, forecasting, and business analytics to guide decisions and prioritize initiatives.
• Conduct root cause analysis and support remediation plans to address systemic issues and inefficiencies
• Work with teams to author/facilitate strategic documents such as Project Charters, Education and Communication plans, and detailed project plans, and present project updates to business owners.
• Ensure clarity of roles by helping define each team members deliverable for the project (RACI)
• Create and track a project plan and task break down.
• Works with Operations Leadership to develop full-scale project plans, define project tasks and resource requirements.
• Track and report project progress, milestones, risks, and ROI metrics to business owners and executive leadership.
• Create and enforce project schedules, ensuring all internal parties meet milestones and deadlines.
• Communicate and escalate project issues and risks as appropriate.
• Assists in building efficiencies by analyzing trends and identifying
• Maintains a high degree of confidentiality at all times due to access to sensitive
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and
• Abides by all regulations, policies, procedures and standards

• Exercises appropriate cost control measures
• Maintains positive internal and external customer service relationships.
• Maintains open lines of communication.
• Plans and organizes work effectively and ensures its completion.
• Meets all productivity requirements.
• Demonstrates team behavior and promotes a team-oriented environment.
• Actively participates in Continuous Quality Improvement
• Represents the organization professionally at all times.

• 3-5 years experience in operational process
• Results based communication style skill set with strong impact and influencing
• Experience facilitating cross-functional
• Strong facilitation and presentation skills
• Ability to build and promote organizational change management
• Strong analytical and data synthesis competencies with intermediate to advanced Excel knowledge
• Collaborative, consultative facilitator
• Flexible and adaptable in process analysis and problem-solving approach
• Able to work throughout the DBU vertically and
• Creative and innovative problem-solver
• Able to work throughout the DBU vertically and horizontally.
• Creative and innovative problem-solver

Values

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS Medical and EEOC/AA employer. M/F/D/V