Project Coordinator

Project Coordinator

Why Great Northern:

Privately held, Great Northern Instore, a division of Great Northern Corporation, is a Multi-Million Dollar, Designer, Engineering, and Manufacturer of Custom Permanent Point Purchase Displays and Retail Fixtures.

Great Northern is committed to making a difference in the lives of our team members, customers, and the communities in which we live and work. Many of our team members were referred to by their friends and families who are already a part of the Great Northern team.

The Benefits of Great Northern:

• Competitive 401K match and a historically generous profit-sharing retirement savings contribution
• Paid Time Off and IL Paid Leave after 30 days of employment
• 9 Paid Holidays
• Medical PPO, HSA, Dental, and Vision insurance
• Wellness Program
• Life Insurance, Short Term and Long-Term Disability available
• Health Fitness, Safety Prescription Glasses, and Safety Shoes Reimbursement
• Tuition Reimbursement available after 1 year of service
• Opportunities to advance your career and compensation level
• Annual increases

Pay/Schedule:

• Weekdays 8:00a.m.-4:30p.m.
• $26.00-$29.00 USD Hourly

Key Responsibilities :

• Manages more high maintenance accounts, normally from the outside Salespeople. Leading Account Managers through the process of rendering to Production
• Responsible for tracking and communicating all account specific requirements to internal team members to ensure designs, specs, estimates and quotes are executed within these expectations.
• Proactive in problem solving. Knows the right internal team member with whom to connect for resolution.
• Identify and lead continuous improvement initiatives about Instore processes.
• Act as a backup for meetings and other responsibilities in the absence of the Client Services Manager.
• Provides a direct interface to the customer, AE, plus internal teams to resolve inquiries, questions and problems to complete orders on time.
• Participates in and/or facilitates Design Kick offs, Prototype Kick offs, Pre pro meetings, multiple conference calls, video calls and meetings to discuss execution of project (s) prior to release of purchase orders.
• Foster and enhance customer relationships through participation in customer visits and presentations.
• Coordinate and manage timelines, logistics spreadsheets, costs and delivery schedules.
• Processes all orders following department procedures and updates progress of projects through the project management program and meetings.
• Manages approvals of art, carton copy and instruction sheets
• For new orders, work with customers directly as well as AE to collect customer specifications and production requirements
• Basic inventory management skills: tracking part quantities. Knows where to look for inventory information. Can spot errors or inconsistencies.
• Verifies all information is included and entered for all orders within the specified timeframes, to include but not limited to purchase order details, tooling, shipping costs.
• Adjusts and changes to orders, updates paperwork and computer programs, and informs appropriate internal personnel of these adjustments and changes.
• Responsibly handles all aspects of incorrect and/or problem orders, informing all personnel. Provides information to determine root cause and offers effective resolutions to prevent recurrences.
• Reports all required information related to customer dissatisfaction/compliments to internal teams.
• Ensure all information is provided to accounting to establish new accounts, and for the timely invoicing of all shipments, customer supplied tooling and materials.
• Effectively manages workload to meet customer and internal information requirements and timelines. Openly communicates swings in workload and customer expectations to coworkers and management.
• Provides coverage to other project coordinator’s accounts when they are out of the office, or workload demands additional support.
• Quick learn and effective use of the following computer programs: Web Center, Visual, Excel, Word, Teams, Zoom, PowerPoint, Adobe, Salesforce, and various customer portals.
• Participates in and/or facilitates preproduction meetings, multiple conference calls, video calls and meetings to discuss execution of project (s) prior to release of purchase orders. :

Qualifications:

• Requires at least a high school diploma or equivalency, College degree preferred.
• A minimum of four years’ experience in a customer relations position creating and processing customer orders and/or four years’ POP industry/Manufacturing experience, or a bachelor’s degree in a related field, or an equivalent combination of education and experience.
• Excellent interpersonal, verbal and written communication skills; legible handwriting to record information and fill out forms; experience in computer data entry, information processing, generation and maintenance of spreadsheets, and experience with Microsoft software; telephone/computer etiquette skills; ability to perform mathematical calculations involving adding, subtracting, multiplying and dividing fractions, decimals and percentages; ability to prioritize and handle multiple tasks in a timely manner; ability to solve problems and make adjustments regarding equipment, process and product; capable of dealing with deadline pressures; integrity regarding confidential and proprietary information.

• Remains current on changes in policies, procedures, and product information.
• Understands areas of Visual to retrieve information
• Can understand estimates, drawings, and other supportive material for a project.
• Knows who to talk to in the plant to find info and where to find hardware, finished goods, and packing materials.
• Responsible for the success of onboarding new customers and retailers through developing processes for execution and collaborating with internal teams.
• Attend regular training sessions, offsite course/seminars or vendor sessions to gain a deeper understanding of the various coordinated processes that provide customers with unique service and product offerings. Enhance job growth through continuing education, as necessary.
• Some travel
• Knows, understands, and follows Company policies and procedures.
• Promotes a positive environment, supporting the GNC teamwork concept.
• Assist manager with special projects as assigned.
• Regular and reliable attendance.

Opportunities for Growth:

You will have the opportunity to gain experience, and new skills and acquire new knowledge that can be applied to grow into new positions with higher pay. Furthermore, you can grow your career with Great Northern through advancement opportunities available at our facilities locally and nationally.

Expectation :

To be successful your teammates will depend on you to have pride in your work, be on time, work safely, work effectively with others, be optimistic, take ownership of your responsibilities, and look for continuous improvement opportunities.

Great Northern is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.