Senior Project Manager

About SH/FT

Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients.

Overview

The Project Management team at Shift Paradigm works in an extremely fast-paced environment, facilitating and orchestrating teams of energetic, creative, problem-solving marketers. As the stewards of process, we collaborate with Client Success, Delivery Leadership and Sales to guarantee that process meets strategy in a timely fashion based on set expectations. We are a resource of truth for all critical project details and are able to transparently articulate status while building client rapport.

As a Senior Project Manager, you are responsible for delivering projects on budget, on schedule and meeting or exceeding the expectations of the client, while driving accountability and enabling internal teams and company partners to work to their potential. We uphold project compliance by adding a layer of expert organization through consistent best practices, data governance, proactive communication and transparency. This is a fully billable, client facing role.

Senior Project Managers combine PM methodologies with internal and client knowledge to provide a holistic view and understanding of how all the pieces fit together to deliver project excellence. Our Senior Project Managers handle more complex and bespoke projects, play a strategic role in communication and planning and provide a higher level of strategic thinking and leadership, in addition to the core project management responsibilities.

Example project types might include but are not limited to:

• Strategic Assessments
• Migrations
• Implementations (ESP, CRM, CDP, Attribution Tools, 6Sense, and more)
• GTM Strategy + Playbooks + Audience Research + ABM
• Staff Augmentation Retainers, Revenue Process Design
• Tech Stack & Data Optimization and Roadmapping
• Template + Nurture + Reporting + Team Enablement and Training
• Custom website/application builds
• Digital marketing campaigns including email development, landing pages, traffic management, master template builds, HTML only builds, journeys, trigger monitoring and maintenance

Responsibilities

• Manage multiple, concurrent projects involving cross-functional teams, typically focusing on more complex projects and/or clients.
• Think expansively about the business, providing strategic thinking and high-caliber problem-solving skills in all situations.
• Elevate project management and provide project leadership.
• Participate in scoping and SOW creation.
• Understand the engagement requirements, growing technical knowledge where needed.
• Report on account and project data, including burn and revenue forecasting and recognition, providing analysis on impacts to project efficacy, progress, ROI and more.
• Lead project health meetings, providing accurate and up-to-date data and analysis.
• Gather requirements, manage client-specific assets and ensure the project team is set up for success with all the appropriate elements prior to project kickoff.
• Own, build and manage detailed, accurate and up-to-date project plans within the PPM tool, manicuring and ensuring data accuracy across the full project lifecycle.
• Understand project management methodologies and when certain types need to be instituted on projects, rather than a one-fits-all mentality.
• Develop a communication plan in concert with Client Success and Delivery Manager.
• Identify project risks and opportunities for mitigation and communicate to the full project team.
• Optimize communication flow among the internal team, effectively communicating risks, dependencies, blockers and impacts to timelines internally and externally.
• Partner with each cross-functional department to support company and client goals.
• Drive project statuses and planning meetings internally and externally.
• Ensure assigned team members know where and how to track their time, and do so appropriately. Bring visibility of resourcing issues to appropriate internal stakeholders. Ensure time entry is taking place correctly and in a timely manner.
• Assess and disseminate engagement priorities across multiple initiatives across multiple accounts.
• Manage scope and potential scope creep, Identifying and prioritizing a backlog of out of scope items.
• Drive clarity and next steps around action items in all circumstances especially those where ambiguity may be present.
• Plan and forecast resourcing, as well as engagement workloads proactively, on a weekly basis as a minimum.
• Provide feedback to cross-functional leaders on resource performance, both strengths and areas for improvement.
• Set client expectations, and reset expectations as needed throughout the project lifecycle (resourcing shifts, competing priorities, OOO, blockers, etc.).
• Schedule internal and external meetings to support the team, document call recaps that PM attends via email, facilitate system access and technology requests.
• Own project close-out and monthly/quarterly retainer reconciliations.

A Week in the Life

• Embracing an everything, everywhere, all at once mentality in your PM role, acting as the central hub and knowledge source for all project details, comms and coordination.
• Leading cross-functional team meetings/scrums to review project status, discuss challenges and drive forward momentum.
• Analyzing project data and team/client behaviors to identify potential issues and areas for improvement.
• Participating in the existing business sales process and/or new business RFPs, and working closely with Sales, Client Success and Delivery Leaders.
• Leading internal and external meetings and email communication to align on project health, progress, open questions/issues and current and projected project timelines and budget impacts; along with presenting remediation solutions.
• Providing support to fellow team members and delivery resources in all Project Management areas and beyond.
• Articulating complex ideas in concise written or verbal formats, and challenging the project team where appropriate.
• Practicing strong communication and team player mentality in all facets of work life, and exercising soft skills and willingness to learn.
• Contributing to the Shift Paradigm remote culture by meeting with new folks, participating in the Slack fun and innovating together.

Qualifications/Experience

• 4-5 years experience in a Project Manager role, in a fast-paced, agile environment.
• Certified Associate in Project Management (CAPM) and/or Project Management Professional (PMP) or related project management education is highly valued, coupled with willingness to continue education.
• Quick-learning self-starter, able to implement order and structure where little to none exist.
• Experience in Project Management principles and methodologies (waterfall, agile, hybrid) so as to blend them with Delivery frameworks.
• People manager experience with at least 2 direct reports.
• Strong understanding of the project lifecycle, managing the development, maintenance, monitoring, controlling and completion of all projects.
• MarTech/SaaS background required.
• PPM tool experience required.
  • (Examples: Workfront, TaskRay, Asana, Monday.com, Wrike, Basecamp, etc.)

Our Commitment to DEIB We strive to champion diversity, equity, inclusion, and belonging through our Project NEXT committee. This team of passionate internal advocates and external experts allows us to build and leverage a diverse and inclusive workforce and workplace by committing to represent and reflect the experiences, perspectives, and viewpoints of our people, partners, and communities we serve. We are committed to providing knowledge and career opportunities to the next generation of digital marketers while championing diversity and equality in the workplace.

At the core of our success is our culture and dedication to maintaining a positive work environment, encouraging professional growth, and promoting the health and well-being of our employees.

We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

As required by law, Shift Paradigm provides a reasonable range of compensation for roles that may be hired in California, Colorado, Hawaii, New York, New Jersey or Washington. The salary range for these residents is $90,000.00 to $100,000.00. Salary is based on several factors including but not limited to role, skillset, relevant education, level of experience, certifications, etc. In addition to base salary, Shift Paradigm offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.