ITAM Project Manager

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The ITAM Project Manager (PM) will manage ITAM projects to ensure that they meet the agreed scope, time and budget through project management disciplines including but not limited to planning, organizing, communicating, leading and controlling. Continuous monitoring will be required to ensure that deliverables are performed on time, every time to meet customer expectations and meet or exceed the SHI quality standards.

The PM's role aims to simplify complex ITAM engagements by planning, scheduling, communicating and documenting all aspects of the project, while working closely with all internal and external stakeholders to manage expectations, scope and direction of each engagement. The position reports to the ITAM Project Delivery Team Manager.

Role Description

• Manage complex ITAM projects

• Manage complex multi-function and/ or global delivery relationships with senior and executive ("C" level) customer management

• Mentor the project team, providing support for individual professional development

• Understand the customer objectives, compose tasks, and monitor the overall health of each engagement they participate in

• Document and standardize any new ITAM service methodologies and requirements as the department extends its service offerings

• Train and mentor ITAM Administrators and Project Delivery Specialists to support with Project Delivery-related activities

• Communicate engagement status to all internal SHI stakeholders, including: ITAM Management, ITAM delivery teams, ITAM Solutions Consultants, Account Executives

• Interface with selected ITAM Partners to promote and support joint ITAM services and initiatives

• Lead project engagements to achieve the scope as described in Statements of Work.

• Conduct project kick-offs and create project schedules to ensure timely and budgeted execution.

• Assemble and coordinate the project team, establishing roles and responsibilities.

• Communicate customer status updates, including action items, issues, risks, and develop mitigation plans.

• Execute change requests to project scope, schedule, and/or cost as needed.

• Act as the single point of contact for any issues or escalations throughout the project.

• Conduct project close activities to confirm deliverables were achieved.

• Organize and facilitate project and scrum events.

• Coach and mentor all parties on their roles and responsibilities related to a project.

• Manage and ensure accuracy for projects using project management tools such as Jira, DevOps, and MS Project.

Behaviors and Competencies

• Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

• Decision-Making: Can analyze complex information, predict long-term consequences, and make decisions that align with strategic goals.

• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

• Self-Motivation: Can proactively seek out challenges, initiate self-development projects, and contribute to personal or professional innovative ideas.

• Prioritization: Can proactively identify high-impact tasks, initiate action plans, and contribute to process improvements.

• Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.

• Leadership: Can proactively seek out leadership roles, initiate team projects, and contribute to team development and success.

• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.

• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

Skill Level Requirements

• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate

• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate

• Expertise in various project management frameworks such as Agile, Waterfall, and Scrum, to effectively plan, execute, and close projects - Intermediate

• Proficiency in facilitating Agile Scrum practices, guiding teams through the Scrum framework to ensure efficient and successful project delivery - Intermediate

• Competence in utilizing tools like Jira, Trello, MS Project, or DevOps to plan, track, and manage project progress and resources - Intermediate

• Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Intermediate

Other Requirements

• Completed Bachelor's Degree or relevant work experience required

• 3 years of experience within IT service delivery and/or project management.

• Experience with software licensing, general IT infrastructure, and ITAM best practices

• PMP Certification or obtain within the first 6 months of employment at SHI

• Ability to travel 10%

The base salary range for this position is $70,000 - $120,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and

flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status