Network Support Engineer

About Us

Volktek Systems Inc., the U.S. arm of Volktek Corporation (Taiwan), is a global leader in industrial Ethernet networking solutions. For over 30 years, we’ve designed rugged, high-performance products used in smart cities, energy, transportation, and industrial automation.

Our U.S. team combines the agility of a startup with the backing of a global manufacturer. We’re passionate about delivering innovative solutions, exceptional support, and empowering our employees to make a real impact. Join us and be part of building the future of industrial networking.

Position Overview

We are looking for a Network Support Engineer to help us support our North American customer base and build out our technical service capabilities. You will act as a key technical resource for both internal teams and customers, ensuring smooth integration, performance, and troubleshooting of our Ethernet networking solutions.

Key Responsibilities

• Establish and maintain a Network Testing Center for internal testing and customer training purposes.
• Deliver technical training and presentations to sales teams, partners, and clients.
• Lead network planning, installation, and configuration using CLI and GUI tools.
• Create technical documentation including Support Notes and Case Studies based on field feedback.
• Assist the sales team with technical discussions and solution design for customer needs.
• Provide post-sale support, including troubleshooting, customer service, and issue resolution.
• Act as a communication bridge between customers, Sales, Product Management, and Engineering teams.

Required Skills & Qualifications

• Associate’s or Bachelor’s degree in Networking, Information Technology, Computer Science, or Electrical Engineering.
• 5–7 years of experience in Network Support, preferably within:
  • Internet Service Providers (ISPs)
  • System Integrators
  • Factory or industrial automation environments
• CCNA Certification is required.
• Hands-on experience with CISCO, Juniper, or Hirschmann switches and routers.
• Strong interpersonal and communication skills; able to explain technical issues clearly to both technical and non-technical audiences.

Benefits

• Competitive salary: $115,000 – $131,500 annually
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) Plan
• Paid Time Off (PTO)
• Holiday Pay
• Sick Leave
• Long-Term Disability

Why Join Volktek?

At Volktek, you won’t just be another cog in the machine—you’ll be an essential part of our North American growth and technical leadership. You'll work with advanced networking products, collaborate with passionate colleagues, and play a key role in shaping solutions that serve mission-critical industries.