Project Manager Janitorial Services Mt. Home AFB

Position Summary:

The Project Manager is responsible for overseeing all operations of the custodial services contract at Mountain Home AFB. This includes direct supervision of the Custodial Supervisor, ensuring full compliance with the Performance Work Statement (PWS) and Statement of Work (SOW), and maintaining exceptional customer service standards across all contracted locations. The Project Manager serves as the primary liaison between Tommy Nobis Center and Mountain Home AFB, coordinating with the Contracting Officer Representative (COR), Nobis Enterprises Sr. Manager, and all Nobis teammates.

This role also serves as the on-site Quality Manager, responsible for all reporting, deliverables, supply order approvals, employee training, and compliance with AbilityOne and federal requirements. The Project Manager actively participates in Tommy Nobis Center organizational activities and supports People & Culture on all personnel-related matters, including performance management, corrective action, required training, and annual immunization compliance.

This position leads by example, fostering a collaborative, mission-driven, and accountable team culture that delivers excellence in quality and customer service.

Essential Job Functions and Responsibilities:

Contract Operations & Compliance

• Plan, organize, direct, and coordinate all services outlined in the SOW and PWS.
• Ensure full compliance with all contract requirements, federal and state regulations, and AbilityOne program standards.
• Serve as on-site Quality Manager, monitoring and enforcing all contract quality standards.
• Compile and submit contractor/vendor performance reports and all required deliverables on time.
• Coordinate and attend COR meetings as required; file monthly meeting reports with the Sr. Manager.
• Assist with budgetary monitoring to ensure site operations remain within budget requirements.
• Participate in annual budgeting processes related to staffing and site-related expenses.
• Support preparation of bids for project proposals as needed.

Customer & Stakeholder Relations

• Serve as the primary point of contact for the Contracting Officer and Mountain Home AFB representatives.
• Steward a positive, professional relationship with Mountain Home AFB and all contract stakeholders.
• Conduct regular site visits across all Mountain Home AFB service locations to ensure quality and engagement.
• Maintain active, collaborative relationships with vendors, SourceAmerica, service partners, and sub-contractors as applicable.
• Participate in team conference calls with the VP, Business Solutions.

People Management & HR Coordination

• Directly supervise the Lead Custodians and provide coaching and leadership to the full site team.
• Hold team members accountable for performance standards, customer service, and professional conduct.
• Conduct employee performance evaluations and implement corrective action or performance improvement plans as needed.
• Coordinate with the People & Culture department on all HR-related matters, including documentation, disciplinary actions, training requirements, and performance reviews.
• Coordinate timesheets, leave requests, accident/injury reports, and other required HR documentation.
• Ensure all required employee trainings and annual immunization requirements are current and documented.

Materials, Equipment & Safety

• Reinforce proper use, care, and maintenance of all cleaning materials, equipment, and tools.
• Ensure safe and effective workplace practices are followed at all times.
• Maintain compliance with OSHA regulations and all applicable safety standards.
• Respond promptly to any safety incidents or hazards and ensure all accidents are reported.

Organizational Engagement

• Actively engage in Tommy Nobis Center mission-related activities, including employee events and organizational meetings.
• Serve as a cultural champion for the organization, modeling trust, transparency, accountability, and compliance.

Declaration :

This job description is not designed to be a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may be subject to change at any time with or without notice.

Work Environment:

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Tommy Nobis Center is an Equal Opportunity Employer; Drugs Dont Work worksite; and a participant in e-Verify.

Education:

• Bachelors degree in Management, Business, or a related field preferred; equivalent professional experience will be considered.

Prior Experience Desirable:

• 4-5 years of supervisory experience, preferably in a custodial or facilities management environment.
• Experience in government service contracts and/or federal facility operations strongly preferred.
• Prior experience managing a custodial contract at Mountain Home AFB or another federal installation is highly desired.
• Experience working in a nonprofit environment and with AbilityOne service contracting.
• Demonstrated experience supporting and guiding employees with disabilities.
• Proven business development skills, including experience bidding on custodial or facilities contracts.

• Total Facilities Management (TFM) experience a plus.

Qualifications:

• Mission-driven, guided by core values, and committed to the organizations purpose.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required; familiarity with timekeeping and reporting systems.
• Knowledge of GREEN CLEANING standards and practices.
• Familiarity with periodic floor care services, including carpet care and VCT strip and refinish.
• Basic troubleshooting and maintenance of floor care and custodial equipment.
• Commercial cleaning industry certification(s) strongly preferred (e.g., ISSA, BOMA, BSCAI, IICRC).
• Valid drivers license and clean driving record required; must be able to operate organization or contract vehicles and maintain vehicle service requirements.
• Must pass a drug screening and background check.
• Must meet all security requirements for access to contracted areas at Mountain Home AFB.
• Must be legally authorized to work in the United States.
• Strong written and verbal communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to maintain confidentiality and handle sensitive personnel matters with discretion.

Core Competencies:

Leadership

• Promotes organizational mission and values; demonstrates the path to achieve goals through action and example.

Teamwork

• Builds cooperation and commitment within the team to achieve shared goals and contract deliverables.

Staff Supervision

• Coaches and develops staff in ways that strengthen their performance, confidence, and accountability.

Decision Making & Judgment

• Makes timely, well-informed decisions that account for relevant facts, goals, risks, and constraints.

Speaking

• Conveys ideas and information clearly and professionally, both verbally and in writing, across a wide range of audiences.

Tact

• Handles challenging or sensitive interpersonal situations with diplomacy and professionalism.

Safety Focus

• Adheres consistently to all workplace and trade safety laws, regulations, standards, and practices.

Special Skills/Abilities:

Interpersonal :

• Ability to work independently and collaboratively within a team environment.
• Comfortable working with the public. Provides exceptional customer service.
• Strong interpersonal skills with the ability to maintain confidentiality.

Written Communications:

• Strong written skills required to maintain quality documentation and effectively with a broad range of individuals.

Oral Communications:

• Strong verbal communication skills with the ability to clearly convey information across a wide range of audiences.
• Active listening skills. Ability to understand and act on information presented through spoken communication.

Analytical:

• Solid math aptitude for budget monitoring, reporting, and operational tracking.

• Ability to assess job tasks, identify inefficiencies, and develop practical solutions.

Organizational:

• Ability to organize work areas, supply rooms, data systems to support accurate and timely reporting.

Problem-Solving

• Ability to meet contract office standards and prescribed deadlines consistently.
• Skilled at recognizing potential problems early and taking proactive corrective action.

Equipment

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) for reporting, timekeeping, and communications.
• Comfortable with standard office equipment including phones, copiers, and related tools.

Other Qualifications or Requirements:

Physical Requirements:

While this is a management role, the Project Manager is expected to conduct regular walk-throughs and site inspections across all contracted locations. Physical requirements include:

• Ability to walk, stand, and move throughout large facility spaces for extended periods.
• Ability to stoop, bend, kneel, and reach overhead when conducting inspections or assisting with operations as needed.
• Ability to lift and carry up to 30 pounds (e.g., supply boxes, equipment components).
• Ability to operate and inspect custodial equipment, including floor care machinery.
• Good hand dexterity and close-range visual acuity for reviewing documentation and equipment.
• Ability to drive between locations on and around the installation.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Safety:

• Adheres to all prescribed safety regulations to prevent accidents and promote a safe work environment.
• Demonstrates working knowledge of OSHA safety requirements.
• Familiar with evacuation procedures and the location of exits and fire extinguishers at all service locations.
• Promptly reports any conditions that may present a hazard to self or others.
• Reports all accidents, regardless of severity, per Tommy nobis Center and contract protocols.

Security

• Must comply with all security regulations of Mountain Home AFB.
• Must obtain and visibly display a valid photo ID / access badge at all times.

Immunizations:

All employees assigned to the Child Development Center (CDC) and/or Youth Activity Center must be free of communicable diseases, including tuberculosis, prior to entering either facility. A negative TB test report from the Health Department or a primary care physician and a current immunization record are required annually.

Per AFI 48-110_IP, all contract employees must have the following immunizations prior to beginning work:

Required Immunization

Required Immunization

Mumps

Measles

Rubella

Tetanus

Diphtheria

Polio

Hepatitis B

Varicella

Tuberculosis Skin Test

Influenza (Annual)